Terms of service

The following text is retained as a reference for the former consumer service. Its prices, delivery, cancellation and other terms are not a wholesale offer or professional supply terms. Please confirm the terms of your individual proposal with El Lavash.

How ordering works

You choose the products on the website and send the order summary by WhatsApp. The order is confirmed once we reply on WhatsApp confirming availability, amount and time. Until that confirmation, the summary you sent is not a contract.

Prices and payment

Prices are shown in euros, taxes included. Payment on delivery: cash or Bizum. If there is a delivery charge, it is stated before you confirm (free delivery from the amount indicated on the website).

Delivery and pickup

Home delivery in Lloret de Mar within the published hours; the minimum order for delivery is indicated on the website. Pickup at our point in Lloret de Mar at the agreed time. Frozen products are delivered or collected keeping the cold chain: keep them frozen until you cook them.

Cancellation and withdrawal

You can cancel free of charge by writing on WhatsApp before we start preparing the order. Under art. 103.d of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to perishable food and prepared meals; if something arrives in poor condition or the order is incorrect, write to us and we will sort it out (replacement or refund).

Allergens

Our products may contain or be in contact with gluten, dairy, egg, fish, molluscs, soy, sesame and nuts. If you have an allergy or intolerance, note it in the order comments or on WhatsApp before confirming.

Complaints

We handle complaints by WhatsApp +34 627 324 835. Official complaint forms are available to the consumer. The former European online dispute resolution platform closed on 20 July 2025. See the European Commission’s official information on consumer dispute resolution.

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